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If any Equipment belonging to us is lost, stolen or damaged or sold, leased, mortgaged, transferred, assigned, encumbered or not returned, you agree to pay us the undiscounted retail value of such Equipment, together with any costs incurred by us in seeking possession of such Equipment.

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With offices in Chatham, Ontario and Gatineau, Quebec TekSavvy is Canada's largest independent telecom service company with over , customers from coast to coast[ citation needed ]. A person with Internet access can cause damage, incur expenses, enter into contractual obligations and attract liability while on the Internet. We treat any such information as personal information and treat its confidentiality very seriously. Do not hang up unless told directly to do so, and if disconnected, immediately dial again. That lets us debit the financial institution account on a recurring basis. If you do not do this, or if your payments are in arrears, we may suspend or terminate your Services or Account without any further notice to you, triggering payment of the Early Termination Fees described in 8. In such cases, you are solely responsible for the payment of all charges associated with your use of such other telecommunications services, whether you obtain such other services from us or other suppliers. Service and Account Monitoring 5. Risk Allocation and Responsibility for Use of Accounts 4. If you have subscribed to a plan or Service for a Contract Period, then we may terminate your Services only if you are in default of your obligations, including one of the events of default described in Section On February 21, the Federal Court released its decision compelling TekSavvy to identify the consumers identified by Voltage as alleged downloaders while also implementing several constraints on Voltage. You agree to hold us, our affiliates, agents and suppliers, including without limitation our Affiliated Suppliers and Carriers, harmless from all liabilities and expenses related to any violation of the Agreement or laws by you or any user s of your Account, or in connection with your or their use of any Service s.

Also, you cannot charge any admission or receive consideration including consideration received by a third party for your benefit in return for allowing a third party to listen to or view any TV Programming.

We assume no liability whatsoever for any damages or losses associated with any installation that you choose to do.

The TekSavvy Companies shall not be liable for any claims or damages relating to home networking, even if the home networking application or service is provided, installed, maintained or supported by us.

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You also agree not to use any Service or any Equipment or Software provided in connection with a Service in a manner that contravenes restrictions lawfully and legitimately imposed on us by our Carriers. As part of each Service, we may install and update Software on Equipment required to access the Service in order to protect the security of our network, to update or upgrade our network, update your Software to be compatible with our network, or to fix a bug. We may move, remove or refuse to post any content, information or materials, in whole or in part, that we decide are unacceptable, undesirable or in violation of the Agreement. The call centre operator will then transfer your call to the emergency response centre nearest your location. For those Services for which it is allowed, if you choose to install such Equipment yourself, the type of Equipment to be installed must be pre-approved by us and your installation configuration must conform to applicable specifications. Regardless of whether your call-back number and the last address registered with us for your TekTalkTM Service are visible to the call centre operator, when you make a call, you will be asked to confirm your location information. Unless otherwise specified by us, you are solely responsible for updating or maintaining your Equipment and Software as necessary to meet such requirements, and you may not be entitled to customer support from us if you fail to do so. We may limit the maximum number of concurrent streams. However, you agree that by posting, uploading, inputting, providing, submitting or otherwise transmitting the Customer Provided Content to us or any third party, using the Services, you have thereby granted the TekSavvy Companies a royalty-free, non-exclusive license to use, copy, distribute, transmit, display, edit, delete, publish and translate such content to the extent reasonably required to provide the Services to our customers or to ensure adherence to or enforce the terms of this Agreement. All of these parties retain any and all rights not expressly granted under the applicable Software License Agreement. Another example is a one-time installation and monthly recurring fee for the use of local loops used to provide Internet Service over DSL, where the carrier that leases the local loop to us is not providing voice telephone services over it as well. You expressly agree that any such migration or change does not constitute amendment or material change to the Agreement or to the Services. Unless otherwise provided in the applicable Software License Agreement, a Software License Agreement ends when your subscription to all Services employing the corresponding Software terminates, and all Software License Agreements will terminate upon termination of the Agreement.

If your Service is terminated, we will apply any deposits or other payments against the outstanding final balance on your Account. Failure to notify us within this time period will constitute your acceptance of such Service Fees.

There are important terms related to the TekTalkTM digital phone service. It is your responsibility to review and agree to the terms and conditions of the applicable Software License Agreements before installing or using the Software.

We will not assume any responsibility for your acts or omissions or of any individual who uses your Account.

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If you decline an upgrade, you will not be able to access content that requires the upgrade. It is also available here in English and here in French. We treat any such information as personal information and treat its confidentiality very seriously. As of September 10, , TekSavvy had never been required to undertake such monitoring. In addition, with E service, your call back number and last address are visible to the emergency response centre call-taker. Contact technical support at 1. If you do not update your Equipment and Software as required, your Service may also cease to be accessible, in which case your sole and exclusive remedy is to stop using the Service and call us immediately at 1. Revocation should not affect unprotected content or content protected by other content access technologies. Customer Support We disclaim all responsibility for the conduct of local emergency response centres and the national emergency calling centre. You further agree that you are solely responsible and liable for any and all breaches of the terms and conditions of the Agreement, whether such breach is the result of use of a Services by you or by any other user using your computer or Account, whether or not authorized by you.

To ensure that shared Internet resources are managed in a way that provides the best Internet experience for the most users, TekSavvy takes measures so that, during congested periods during the download day 8 a.

Due to the nature of high-speed Internet Service technology, we reserve the right to deem the high-speed Internet Service unavailable to you up to, including, and after the installation.

On February 21, the Federal Court released its decision compelling TekSavvy to identify the consumers identified by Voltage as alleged downloaders while also implementing several constraints on Voltage.

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Your continued use of any Service following delivery of any such Service related information means that you accept and agree to comply with such information, as applicable. You may not share or transfer your Services without our express written consent.

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Terms of Service